Website Terms & Conditions

The following terms and conditions apply to the use of www.drakesjewellers.co.uk.

T&C's

The following terms and conditions apply to the use of www.drakesjewellers.co.uk. By accessing and using this website, you agree to the terms set out below. Any contract formed between ourselves shall be governed by English Law and any disputes that arise will be resolved exclusively in the Courts of England.
This website is owned, operated and manged by Drakes Jewellers Ltd.

Website content

We work hard to ensure that our website is accurate in terms of prices, product descriptions, stock and services. Any errors displayed are wholly unintentional and we reserve the right to amend any information affected by this. This website will be changed regularly at any time without notice or warning. We take no responsibility for colours of products not matching the colour displayed on your screen as this is dependent on colour reproduction and screen capabilities. Please note that products are not displayed true to size, please contact us on drakesonline@drakesgroup.co.uk for more information on a product.

Pricing

Prices are displayed in Pounds Sterling and inclusive of VAT. Prices are liable to change at any time without prior warning. Where sale prices are used, the full RRP will have been in store for at least 28 consecutive days.
Please note that prices are subject to change on occasion when a product is reordered. This is due to the fluctuating price of metals and the prices displayed on our website should be used as a guide only. This is particularly relevant to rings.  To receive an accurate price for a specific ring in your size, please pop in store and our team will be delighted to help. Alternatively you can complete an enquiry on each product.
We work hard to ensure our website is always up to date but due to occasional human error, prices might be incorrectly stated. If this occurs on an item you have ordered, we reserve the right in our sole discretion to cancel your order. We will contact you with the new price and assist with re-ordering the item if you so wish.
All prices quoted are VAT inclusive.
No Drakes Rewards are offered on online purchases.
Please note, finance is available on items purchased online. You can find out more information by contacting us. Please contact us on drakesonline@drakesgroup.co.uk to arrange.

Buying online & packaging

We are delighted to offer the option to purchase a selection of our products online including diamonds. You can choose between having your order delivered directly to your door or click and collect from our Plymouth store. If you see an item that you wish to purchase online but are not able to currently do so, please contact us on drakesonline@drakesgroup.co.uk where one of our team can assist you.
We understand buying jewellery online is an important purchase, particularly when looking at diamonds, so we want you to be rest assured that if you choose to purchase your item online, it will be handpicked and beautifully packaged with our upmost care and attention.
Occasionally, items may appear advertised as ‘in stock’ on our website but, due to the location difference between our store and our website, they may actually be ‘out of stock’. In the unlikely event of an item ordered being out of stock, we will cancel your order, issuing a full refund and email you separately.

Delivery

We are delighted to offer the option to purchase a selection of our products online including diamonds. You can choose between having your order delivered directly to your door or click and collect from our Plymouth store. If you see an item that you wish to purchase online but are not able to currently do so, please contact us on drakesonline@drakesgroup.co.uk where one of our team can assist you.
We understand buying jewellery online is an important purchase, particularly when looking at diamonds, so we want you to be rest assured that if you choose to purchase your item online, it will be handpicked and beautifully packaged with our upmost care and attention.
Occasionally, items may appear advertised as ‘in stock’ on our website but, due to the location difference between our store and our website, they may actually be ‘out of stock’. In the unlikely event of an item ordered being out of stock, we will cancel your order, issuing a full refund and email you separately.

Cancellation

If you would like to cancel your order, please notify us ASAP. We will try our utmost to cancel your order where possible before dispatch. However if your order has already been dispatched or has already arrived with you, you will need to follow our simple returns policy. Click here for further instructions.
Drakes reserves the right and in its sole discretion to cancel any order without notice.

Resizing

We may resize certain rings for you to ensure the perfect fit. Please be aware however that some rings are unable to be re-sized due to their style. Please contact us for advice on whether the item of interest is able to be re-sized.
If you are ordering a diamond ring from us and would like it to be re-sized before despatch, please notify us at the point of order. Please note that, once a ring is re-sized, we are unable to offer a refund/exchange. Re-sizing may also increase the delivery time to you. We cannot be held responsible for incorrect re-sizings if the item has been supplied in the size requested.
If a purchased item requires resizing, we will be delighted to assist with this at a nominal charge. Postage charges to and from us will be your responsibility.

Viewing your item in store

It is possible for you to view an item in store before purchase. Please get in touch with us via customerservice@drakesgroup.co.uk. We will confirm when the item is ready to view.

Gift wrap

We offer a beautiful complimentary gift wrapping service on all orders. If this is something that you would like, please email drakesonline@drakesgroup.co.uk with your order number and ‘gift wrap’ clearly marked. This needs to be requested as soon as you have placed the order.

Fraud

At Drakes we want to ensure that your purchase is safe and secure. We do all we can to prevent fraudulent transactions and keep your details safe. Our website offers 3D secure which ensures that all transactions are checked rigorously and as standard. To help keep your details secure, we will only hold the last 4 digits of your card number for identification purposes. If a transaction does not pass any of these checks, we reserve the right in our sole discretion to cancel the order and refuse the order.

Privacy

The email address you supply to set up your account will not be shared with any third parties.

Drakes wishlist

By creating your own Drakes Wish List you agree to your Wish List being shared with relatives or friends in our Drakes store. For the in store staff to access your Wish List the relative or friend will need to confirm your email address and full name. This enables our team to ensure your relatives and friends can find the perfect gift you have always dreamt of. Your details will never be shared and the Wish List will be used as a guide to our team only.

Copyright

All website content, copyright and trademark remain the property of Drakes Jewellers Ltd or its suppliers. Any use of the content, without prior written consent, is strictly prohibited.