DRAKES PRIVACY POLICY

WHO WE ARE AND WHY A PRIVACY POLICY

WHERE WE GOT YOUR INFORMATION FROM

WHAT PERSONAL INFORMATION DO WE HOLD

WHAT WE USE YOUR INFORMATION FOR

All the above information is held to enable us to complete a contract with yourselves as the customer as set out above. Without this information we would be unable to fulfil your wishes.

We will only use this information with the consent of yourself. You are able to update your email preferences or unsubscribe at any time by clicking here (link)

This is information that we are required to keep by law.

We will only take photos of yourself and share it with your consent. The purpose for these photos will be made clear at the time they are taken and will not be used for any other reason.

This will only be used if you have given consent on the form.

WHERE IT IS STORED

WHO WE SHARE YOUR DATA WITH AND WHY

INTERNATIONAL DATA

HOW LONG DO WE NEED TO KEEP YOUR INFORMATION

TILL INFORMATION UNTIL THE CUSTOMER REQUESTS TO BE REMOVED FROM OUR SYSTEM
SPECIAL ORDERS 6 YEARS + CURRENT FROM ORDER DATE
ENQUIRIES – PROCEDABLE ATTACHED TO THE SPECIAL ORDER FORM AND THEN 6 YEARS + CURRENT FROM ORDER DATE
ENQUIRIES – NON PROCEEDABLE 3 MONTHS
GOLD BUYING 6 YEARS + CURRENT
ON HOLD TICKETS FOR THE DURATION OF THE TIME WE HAVE AGREED TO HOLD THE ITEM OR UNTIL IT HAS BEEN COLLECTED.
REPAIRS  UNTIL THE CUSTOMER REQUESTS TO BE REMOVED FROM OUR SYSTEM
SHOP JOBS 6 YEARS + CURRENT
EMAIL MARKETING UNTIL SOMEONE UNSUBSCRIBES
CUSTOMER FEEDBACK FORMS 3 MONTHS, THEN AN ANONYMOUS RECORD IS KEPT OF THE RESULTS BUT ALL PERSONAL INFORMATION IS ERASED
INSURANCE CLAIMS UNTIL THE CUSTOMER COLLECTS FROM THE STORE
V12 FINANCE 6 YEARS + CURRENT
WEBSITE ACCOUNT UNTIL THE CUSTOMER REQUESTS THEIR ACCOUNT IS DELETED
PICTURES FOR PROMOTIONAL PERIODS UNTIL IT IS SHARED ON SOCIAL MEDIA/OUR WEBSITE

AUTOMATED DECISION MAKING

YOUR RIGHTS TO YOUR DATA

MARKETING

COOKIES AND OTHER INFORMATION-GATHERING TECHNOLOGY

THIRD PARTY LINKS AND SERVICES

CONCERNS OR COMPLAINTS