In Store Exchange & Refund Policy

Please read our exchange and refund policy at Drakes

T&C's apply

We will happily offer an exchange or refund within 28 days of purchase.*

The following T&C’s Apply:
Your item must be returned unworn and in the same saleable condition as when purchased.
Your item must be returned in it’s original packaging.
Your item must be accompanied with the original sales receipt, guarantee where appropriate and relevant card receipts.
Refunds will be issued in the original form of payment.
Our exchange policy is shortened to 14 days for sale items.*
Rings in our sale are for that particular ring and size only. If you need another size and it cannot be resized, this would be at the original price and not the sale price. Resizing is at your own expensive.

*Please note: Drakes do not offer exchanges or refunds on special orders, items that have been resized or altered, custom made jewellery, earrings, engraved items and pre-owned watches and jewellery. Sale items are non-refundable.