Delivery, Click & Collect &
Online Returns

Your purchase will be sent in discreet and secure packaging with no mention of Drakes to ensure surprises aren’t compromised in any way.

I need to find out more about...

Delivery

Your purchase will be sent in discreet and secure packaging with no mention of Drakes to ensure surprises aren’t compromised in any way.
All items will be sent by recorded/special delivery through Royal Mail and will require a signature.
For orders under £50, the option will be given for you to select Signed For Only delivery at a lower rate. If you choose this delivery option, please be aware that we will not be held liable for loss of your parcel in transit to you. We would recommend choosing our recorded/special delivery option to guarantee your parcel.
We will always strive to ensure your items arrive with you on time, however, there may be unavoidable delays through the postal service which are beyond our control. We will always do our best to notify you of any potential delay.
Please note that for your own security, items can only be delivered to the credit/debit cards billing address provided and every item must be signed for on delivery. For this reason we are unable to accept any additional delivery requests.
Delivery charges are outlined below:

 

Click & collect

FREE

Delivery in 3-6 working days via 2nd Class Signed For (only for orders up to the value of £50.) Please note we will not be liable for loss.*

£4.29

Delivery in 2-5 working days via 1st Class Signed For (only for orders up to the value of £50). Please note we will not be liable for loss.

£4.99

Delivery in 2-5 working days via Tracked and Signed for orders up to the value of £999.99*

£7.99

Delivery in 2-5 working days via Tracked and Signed for any orders over £1000

£8.50

 

 

*Please be aware, due to item weights, some of our pieces are subject to different delivery rates from what is shown above.

These are determined by us as a business.  

*These cost changes are outlined below. 

 

Small and light items. Delivery in 2-5 working days via 1st Class Signed For (only for orders up to the value of £50.) Please note we will not be liable for loss.*

£2.99

Small and light items. Delivery in 3-6 working days via 2nd Class Signed For (only for orders up to the value of £50.) Please note we will not be liable for loss.*

£2.29

Small and light items. Delivery in 2-5 working days via Tracked and Signed for orders up to the value of £999.99*

£6.99

Heavy items i.e some Watches. Delivery in 2-5 working days via Tracked and Signed for orders up to the value of £999.99*

£8.99

 

Currently, we can only ship to the UK.

Place your order via drakesjewellers.co.uk

You will receive an email detailing your order

Once your order has been confirmed you will receive a further email confirmation

We will email you when your item has been dispatched (please allow 48 hours from order)

Allow 3-5 working days for delivery

Please note that our office is open Monday – Friday 9am – 5pm so any orders placed after 1pm on Friday or during the weekend will not be processed until the following Monday.
If you wish to return your item, please see our returns policy

Click & collect

All the items available to purchase online are available for click and collect from our Plymouth store. Shop an array of beautiful products from the comfort of your own home and click and collect at your own convenience for free.

Purchase the item(s) through our website and your item will be in the store and ready to collect within 3 full working days after your order. Please note that you must pay in full for the item(s) ordered at time of ordering.

We’ll drop you an email when your item is ready to collect but please remember that you need to bring the following items with you to collect your purchase:

Photo ID. Either a passport or driving licence
The credit/debit card you used to purchase your item
A printed copy of your email receipt

Please do not come to store to collect your item(s) before you have receive an email from us confirming your item(s) are ready for collection.

For your security and ours, items purchased through click and collect can only be collected by the card holder. There are no exceptions to this rule. You will be asked to sign for the item on collection from the store. The store has the right to refuse collection of any item if any of the above requirements are not met, or for any other legitimate reason. This is to ensure the security of your purchase and that you receive it safely.

We will always strive to have your item in store and ready for collection within 3 working days of ordering. On occasions, for reasons beyond our control, this may not always be possible. In these exceptional circumstances we will communicate an updated collection date as soon as possible.

You will have 14 days from the time of order, to collect your item from store. Failure to do so without any contact from yourself, will result in your order being cancelled and a refund being issued.

We reserve the right within our sole discretion to refuse or withdraw our click and collect service or refuse click and collect orders at any time.

Please note that our office is open Monday – Friday 9am – 5pm so any orders placed on a Friday or during the weekend, will not be processed until the following Monday.

Online exchange & refund policy

We have every confidence that you will love your purchased item but if it is not quite right, you can return your item to us for a full refund.

You will have 28 days from the date that your item was dispatched to you, to return it to us. Please note that this time period is reduced to 14 days for items purchased at a discounted price.

All items purchased online and posted to your delivery address must be returned via post. Please note that, the return postage and packaging charges are non-refundable.

Due to the value of the items, we would strongly recommend that any orders or items returned to us are sent through recorded delivery postage with proof of postage required. We cannot be held responsible for any returns lost in the postal service.

Returned items must arrive back to us in pristine condition and in their original packaging, complete with any labelling, warranties, accessories or other documentation. The returned item(s) must also be unworn and undamaged. You must also include the original invoice/packing note inside the package, having clearly marked (in the returns section) your reason for sending the item back to us. Returns are to be sent to the following address:

DRAKES ONLINE
DRAKES
DRAKE CIRCUS SHOPPING CENTRE
1 CHARLES STREET
PLYMOUTH
PL1 1EA

Refunds can only be issued to the same payment card used for the original purchase payment. There are no exceptions to this rule. All refunds are handled by our head office so please allow 10 working days from when your item arrives to us for the refund to appear in your bank. Unfortunately, we are unable to offer immediate returns in store.

We reserve the right to decline an exchange or refund for any item(s) returned in a different condition to the condition when sold to you.

We can accept the return of online purchased goods in store, but please note that the store is unable to issue the refund as this must be processed at our head office.

Due to hygiene considerations and UK Health and Safety Laws, pierced earrings are not eligible for exchange or refund.

Any pre-owned items purchased through click and collect may only be exchanged/refunded at the point of collection. We would strongly recommend that you check that you are happy with your item before taking it from store, as once the item leaves the store, it becomes non-returnable, non-refundable & non-exchangeable.