CUSTOMER FEEDBACK

We want your Drakes experience to be one to remember for all the right reasons. Please let us know how it was for you; your feedback is what inspires us to be better.

Please complete the questions below and press "Submit" to send to our team.

Each month those who complete the questionnaire will be entered into a prize draw to a £50 Drakes gift card (winner chosen at random).

Your Name (required)
Your Email (required)
If you would like to join our mailing list, please tick this box. For more information please visit drakesjewellers.co.uk/privacy or ask one of our team
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What was the purpose of your visit today?
A treat for myselfA giftEngagementWedding ringsRepair
Other
Overall, how did you find the Drakes shopping experience?
ExcellentGoodAveragePoorVery Poor
How friendly and helpful did you find our team? (1 = Not at all, 5 = Extremely)
12345
How would you rate the quality and value for money of our products?
ExcellentGoodAveragePoorVery Poor
How long have you been a Drakes customer?
This is my 1st purchaseLess than 6 months1-2 years3 or more yearsI haven’t made a purchase
How likely are you to recommend Drakes to a friend?
Extremely likelyVery likelyLikelyNot so likelyNot at all likely
What do you think about our Drakes Rewards scheme?
ExcellentGoodAveragePoorVery Poor
Why did you choose Drakes?
What would you improve about your Drakes experience?
What products would you like to see at Drakes?
Who served you today?
Do you have any other comments, questions or concerns?
Are you happy for us to include the results of your feedback for our marketing purposes?
YesNo
By providing your personal details you agree to us contacting you about the monthly competition if you are our winner. Three months
after the competition has been drawn, all personal information will be destroyed and all answers will be kept anonymous for analytical
purposes. For more information please visit drakesjewellers.co.uk/privacy
If the team would like to discuss my feedback with me in more detail, I agree to them using the details to contact me.
I agree (required)