Frequently Asked Questions

Posted on July 10th, 2020

  • What measures do you have in place in store in order to keep everyone safe?
    Customer numbers are limited in store. Our welcoming host will be able to advise you on when you can safely enter the store and who will be assisting you during your visit. Your designated team member will ask you to remain in one place whilst they help you find just what you’re looking for.

    We ask that all customers please use hand sanitiser on entering and exiting the store. It is also available for use  throughout your visit. Thorough cleaning procedures have been put in place including UV Jewellery Cleaning for any items being viewed or returned.

          We encourage you, where possible, to please pay by card.

  • What measures are in place in Drake Circus to make sure everyone is kept safe?
    Drake Circus have lots of measures in place to keep all visitors to the centre safe, to find out more you can visit their website.

  • Do I have to book an appointment to come into store?
    No, not at all, you are free to pop in whenever you would like, however if you would like to avoid any potential queues to get into store, we would recommend booking one.

  • How do I book an appointment?
     You can book an appointment with us by calling 01752 227775, emailing or by messaging one of our social media channels.

  • I am shielding but want to look at a product in store, what can I do?
    You can now enjoy the Drakes experience from the comfort of your own home with a video consultation. You can book one of these with a member of the team in the same way you can book an in store appointment.

  • Can I buy products online?
    Yes, we have an array of beautiful branded products and diamonds with up to 50% off that you can purchase online for delivery or click and collect. If there is a product you would like to purchase online that does not have the option to do this, please contact us and we will be able to make it available to purchase online.

  • Can I try products on in store?
    Yes, you can, we have a UV jewellery cleaner that will sanitise jewellery that is viewed or returned. We would recommend only trying on pieces you are interested in purchasing.

  • Do you currently have an extended returns period?
    Any items purchased between 20th February and 21st March are available for exchange or refund up until 19th July 2020.

  • What are your opening hours at the moment?
    Our opening hours have changed initially, to allow us time to keep our showroom thoroughly cleaned and sanitised. Our opening times are as follows:

    Monday   10am - 5pm
    Tuesday   10am - 5pm
    Wednesday   10am - 5pm
    Thursday   10am - 5pm
    Friday   10am - 5pm
    Saturday   10am - 5pm
    Sunday   11am - 5pm

  • Can I still have my jewellery repaired?
    Yes, you can, however, please note that repairs may take a little longer that usual so please bear with us.

However, you chose to shop with us, we look forward to welcoming you back soon.

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